Privacy Policy

AltairMinds > Privacy Policy

Privacy & Cookies Policy

Last Updated: 24/11/2025
Website: www.altairminds.co.uk
Company: Altairminds Technologies Ltd, Dartford Business Park
Victoria Road, Dartford, Kent DA1 5FS, UK

Introduction

Altairminds Technologies Pvt Ltd (“Altairminds”, “we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal data is handled safely.

This Privacy & Cookies Policy explains how we collect, use, store, and share your personal data, and how we use cookies when you visit our website or use our services, including software, cloud, managed IT, and support services (“Services”).

By using our website or Services, you agree to the terms of this Policy.

Data Controller

The data controller responsible for your personal data is:

Altairminds Technologies Ltd
Dartford Business Park
Victoria Road, Dartford, Kent DA1 5FS, UK
Email: info@altairminds.co.uk

Personal Data We Collect

We may collect the following types of personal data:

  • Identity Data: Name, job title, company, contact details.

  • Contact Data: Email, phone number, postal address.

  • Account Data: Login credentials for software, cloud, or SaaS services.

  • Usage Data: IP address, browser type, pages visited, service usage patterns.

  • Payment Data: Billing information and invoicing details.

  • Support Data: Communications with our support team, feedback, requests.

How We Collect Your Data

We collect data through:

  • Website forms (contact, newsletter, inquiries).

  • Account registration for software or cloud services.

  • Direct communications via email, phone, or chat.

  • Cookies and similar technologies.

  • During service delivery, support, or maintenance.

Legal Basis for Processing

We process your personal data based on:

  • Contractual Necessity: To provide our services.

  • Consent: Where you have explicitly agreed (e.g., newsletters).

  • Legal Compliance: To comply with UK laws or regulations.

  • Legitimate Interests: For business operations, service improvement, fraud prevention, or marketing (without overriding your rights).

How We Use Your Data

Your personal data is used to:

  • Provide and manage IT services, cloud solutions, software, and support.

  • Process payments and invoices.

  • Respond to support requests and queries.

  • Improve our website and Services.

  • Send marketing communications if consented.

  • Comply with legal obligations.

Sharing Your Data

We may share personal data with:

  • Subcontractors / Service Providers: Cloud providers, IT vendors, hosting partners, payment processors.

  • Legal Authorities: Where required by law.

  • Business Transfers: In case of mergers or acquisitions.

All third parties are required to maintain data protection standards.

International Transfers

Any transfer of personal data outside the UK will only occur to countries with adequate data protection or with appropriate safeguards such as Standard Contractual Clauses.

Data Retention

We retain personal data only as long as necessary:

  • Customer and account data: 7 years (UK accounting laws).

  • Marketing data: Until consent is withdrawn.

  • Support and service data: 5 years after service completion.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.

  • Correct inaccurate information.

  • Request deletion (“right to be forgotten”).

  • Restrict processing under certain circumstances.

  • Receive your data in a portable format.

  • Object to processing for marketing or legitimate interests.

  • Withdraw consent at any time.

To exercise your rights, contact us at info@altairminds.co.uk

Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption and secure storage.

  • Access control and authentication.

  • Regular monitoring and security testing.

  • Staff training on data protection.

Cookies and Similar Technologies

We use cookies to improve your experience, analyze website usage, and provide personalized content.

Types of cookies we use:

  • Strictly Necessary: Required for basic website functions.

  • Performance / Analytics: To understand website usage and improve functionality.

  • Functional: Remember preferences and settings.

  • Marketing / Targeting: Deliver relevant content and advertising.

You can manage your cookie preferences via your browser settings.

Marketing Communications

We only send marketing emails if you have given consent. You may opt out at any time by using unsubscribe links or contacting us.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

Changes to this Policy

We may update this Privacy & Cookies Policy from time to time. The revised version will be posted with an updated date. Continued use of our website or Services indicates acceptance of the updated Policy.

Complaints

If you have concerns about how we handle your data, contact us at info@altairminds.com or lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk.

Contact Information

Altairminds Technologies Ltd
Dartford Business Park
Victoria Road, Dartford, Kent DA1 5FS, UK
Email: info@altairminds.co.uk