Terms and Conditions

AltairMinds > Terms and Conditions

Terms & Conditions

Last Updated: 24/11/2025
Website: www.altairminds.co.uk
Company: Altairminds Technologies Ltd, Dartford Business Park
Victoria Road, Dartford, Kent DA1 5FS, UK

Introduction

Welcome to Altairminds Technologies Pvt Ltd (“Altairminds”, “we”, “our”, “us”). By accessing or using our website, software, cloud services, and IT support offerings (“Services”), you agree to be bound by these Terms & Conditions (“T&Cs”).

If you do not agree with these T&Cs, please do not use our website or services.

These T&Cs apply to all users in the United Kingdom and form part of your agreement with Altairminds.

Definitions

  • Services: All offerings provided by Altairminds, including but not limited to software, SaaS, cloud solutions, managed IT services, infrastructure support, maintenance (AMC), and consultancy.

  • User / Customer / You: Any individual or entity accessing or using our Services.

  • Content: All materials on the website including text, images, graphics, logos, and downloadable files.

Use of Website and Services

  • You agree to use the website and Services lawfully and not to infringe on the rights of others.

  • Unauthorized access, hacking, or disruption of the website or services is strictly prohibited.

  • We may suspend or restrict access if these T&Cs are breached.

Intellectual Property

  • All intellectual property rights in our website and Services, including software, trademarks, and proprietary content, belong to Altairminds or its licensors.

  • You may not copy, modify, reproduce, distribute, or create derivative works without written consent.

SaaS and Software Services

  • Access to SaaS or software services may require registration and secure credentials, which must be kept confidential.

  • You are responsible for all activity conducted under your account.

  • Services are provided “as is” with no guarantee of uninterrupted access, except as specified in SLAs.

  • Updates, patches, or modifications may occur; we aim to notify customers in advance.

Cloud Services

  • Cloud services are subject to availability, and we may subcontract hosting or cloud operations to trusted providers.

  • Data security is prioritized, but we are not liable for data loss caused by factors outside our control, except as stated in service agreements.

  • You must comply with all applicable laws, regulations, and data protection requirements.

Managed IT Services & AMC

  • Support services and AMCs are provided as per agreed schedules and SLAs.

  • Services outside the agreed scope may incur additional charges.

  • We reserve the right to suspend support in case of non-payment or misuse.

Pricing and Payment

  • Service fees will be as per quotations, contracts, or subscription plans.

  • Payments are due in GBP (£), unless otherwise agreed.

  • Late payments may attract interest, suspension, or termination of services.

  • We reserve the right to adjust pricing with reasonable notice.

Limitation of Liability

  • Our liability is limited to direct damages up to the total fees paid for the relevant service in the previous 12 months.

  • We are not liable for indirect, incidental, or consequential losses, including business interruption, data loss, or loss of profits.

  • Nothing in these T&Cs excludes liability for death or personal injury caused by negligence or for fraudulent misrepresentation.

Disclaimers

  • Services are provided on a commercially reasonable basis, but no guarantees of performance, uptime, or results are implied except in the SLA.

  • We do not guarantee that software or services will be free of errors or fully compatible with all systems.

  • Any third-party software or services integrated into our offerings are subject to their own terms and disclaimers.

Subcontractors and Third Parties

  • We may engage trusted subcontractors to deliver part of the Services.

  • Customers will be informed where subcontractors are involved in service delivery.

  • Altairminds remains responsible for the performance of any subcontracted Services.

Data Protection and Privacy

  • We process personal data in accordance with UK GDPR and our Privacy Policy.

  • By using our Services, you consent to such processing.

  • Customers are responsible for their own compliance with data protection laws when using our Services.

 Termination

  • We may terminate Services or access for breach of T&Cs, non-payment, or illegal activity.

  • Termination does not affect accrued rights or obligations.

  • On termination, you must cease use of all software and Services and return or delete any confidential materials.

Governing Law & Dispute Resolution

  • These T&Cs are governed by the laws of England and Wales.

  • Any disputes will be resolved in the exclusive jurisdiction of the English courts.

  • Parties may attempt mediation before initiating formal legal proceedings.

Changes to Terms

We may update these T&Cs from time to time. Continued use of the website or Services constitutes acceptance of the updated terms. Customers will be notified of material changes where possible.

Contact Information

Altairminds Technologies Pvt Ltd
Dartford Business Park
Victoria Road, Dartford, Kent DA1 5FS, UK
Email: info@altairminds.co.uk